East is happy to inform you that we have made changes to our absence reporting
system. SafeArrival is an absence
management system that improves student safety and makes it easy for you to let
the school know about your child’s absence. SafeArrival will be active on June 11 at Queen Elizabeth School.
This system will contact you each time
your child is NOT in school at the beginning of the day AND we have not had an ABSENCE
REPORTED BY 8:45 A.M. using the methods below. We ask that all parents use this
system to report your child’s absence for the month of June as this will be the
district system moving forward in September.
an absence using one of these convenient methods:
SchoolMessenger app (free)
your email address to the school.
Get the app
from the Apple App Store or the Google Play Store (or from the links at https://go.schoolmessenger.ca).
Up to create your account. (Ensure your account is showing in Canada)
Select Attendance from the menu, and then select Report
2. Web and Mobile Web:
Provide your email address to the school.
Go to the website.
Click Sign Up to create your account.
Select Attendance from the menu, then
select Report an Absence
3. Interactive Toll-free Phone
Call the toll-free, interactive telephone system.
Follow the instructions to report an absence.
Absences can be reported in
Whenever an absence is reported or updated, you will receive a confirmation
notice by email and/or text message (it is important that you have provided
your contact information to the school).
you don’t report your child’s absence in advance, the automated notification
system will try to contact you (using the communication preferences if you have
set them up in the SchoolMessenger app). This may include push notifications to
the app, email, SMS text message (in September), and phone calls. You will be
asked to provide the reason for your child’s absence immediately. You may do so
using the phone line, website or mobile app.
This system will contact you each time
your child is not in class at the beginning of the day and we do not have an
absence reported through the parent system. Schools will
not accept absences reported to the school or left on voicemail – all parents
are required to use this system to report an absence.
you do receive notifications of your child’s absence, be sure to provide the
reason as quickly as possible (within 15 minutes), using one of the three
methods listed or respond to the notification or phone call itself.
Frequently Asked Questions:
Do I need a SchoolMessenger app account?
A SchoolMessenger app account is not
required as you can use the toll-free phone line to report absences. However,
we recommend that you provide your email address to the school and set up your
SchoolMessenger app account. This allows you to review and update absences,
review your contact information and communication preferences and more.
Once you have set up your account,
choose ATTENDANCE from the menu.
If you cannot set up your account, you
do not see the ATTENDANCE option, or you do not see your child(ren) listed in
your account please confirm that you setup your account on the Canadian site
and not the American site. You can also contact the school directly to check
that your correct email address is associated with your child(ren).
How do I use the toll-free phone line?
When you call the toll-free phone line 1-833-202-4304, follow the instructions for reporting
an absence. If the phone number you are calling from matches a phone number on
file with the school for your student(s), you will hear your student’(s)
name(s). If the system doesn’t recognize your caller ID, you will be asked to
enter the student’s home phone number. You will also be asked if calling from a
home phone to set up a 4 digit pin. If you have difficulty using the
toll-free phone line, please consider using the SchoolMessenger mobile app or
My child was only late why did I get
If your child is not present at school when
attendance is completed in the morning you will need to report that before 8:45
a.m. otherwise you will be called.
Can I still call the school to report an absence?
The system is set up for you
to report the absences. Schools will not
accept absences reported to the school or left on voicemail – all parents are
required to use this system to report an absence.